Thank you so much for visiting the online print shoppe. Below are answers to the most frequently asked questions, but please know that we are happy to answer any others that you may have. Please inquire to email@example.com xoxo
-WHAT TYPE OF PAPER ARE YOUR IMAGES PRINTED ON?
All of the prints are printed on glorious Hahnemuhle Photo Rag paper. It features asmooth, matte watercolor paper texture that absorbs the ink flawlessly, offering a very rich, highly detailed image.
Each image is surrounded by a small white paper border. The white border varies depending on the size print you order.
Borders and Image Dimensions are as follows:
11" x 14" - 1" Border - Image Size: 12" X 9"
16" x 20" - 1.5" Border Image Size: 14" X 17.5"
24" x 30" - 2.5" Border Image Size: 22" X 28"
40" x 60" - 3" Border Image Size: 53" X 36.5"
-WILL MY PRINT BE SIGNED + NUMBERED?
All prints +/or framed orders will ship with a Certificate of Authenticity signed by Heather Saunders indicating your edition number.
Editions are as follows:
11" x 14" - unlimited
16" x 20" - 15
24" x 30" - 10
40" x 60" - 10
If you would like to know the edition that you are purchasing in advance, please email firstname.lastname@example.org.
-ALL OF THE DETAILS ON FRAMING
Heather Saunders has partnered with our friends at Simply Framed to offer our collectors high quality custom framing. Framing is available for all prints + is currently only offered for orders shipped within the continental U.S.
We offer beautiful hardwood frame moulding in 3 finishes. WHITE, NATURAL or DARK WALNUT. With each framed order, you will receive the following:
• UV-blocking plexiglass, protects against 89% of UV rays and 92% light transmission
• Dry mount to archival foamboard
• Protective paberback finish
• Wall bumpers, hanging hardware + nails
• Hanging + care instructions
-ALL OF THE DETAILS ON SHIPPING + DELIVERY TIMES
U.S.DOMESTIC SHIPPING DETAILS-
SHIPPING IS $12 ON ALL PRINT + FRAMED ORDERS. It will be added to order at checkoout. All orders placed in Michigan will be charged 6% sales tax.
Unframed limited edition prints ship approximately 10 days from date of order.
Framed limited edition prints ship approximately 14-20 days from date of order.
You will be notified via email when your order ships.
40" x 60" Framed Prints require white glove delivery. The delivery carrier will call a day ahead to deliver to your doorstep.
Framing is not available to ship to P.O. Boxes, Alaska, Hawaii, Puerto Rico or Guam.
Shipping times are estimates and may be dependent on weather, holidays, if we are traveling or during special sales events, expect deliveries to take a few extra days. If you require to receive by a certain date, please contact us to ensure we are able to accomodate.
If you would like pricing on expedited shipping, please inquire by emailing email@example.com before placing your order.
INTERNATIONAL SHIPPING DETAILS-
Ship rates below are for prints only. Currently we are unable to offer framing for International customers.
11" x 14" $45.00
16" x 20" $65.00
24" x 30" $75.00
40" x 60" $100.00
Unframed limited edition orders to international addresses are sent via USPS. This service does NOT offer tracking, is insured and can take up to a month.
The above times are all estimates from our shipping carriers. Heather Saunders is not responsible for service transit time.
CANADIAN SHIPPING DETAILS-
A flat fee of $40 will be charge to ship limited edition prints. Currently we are unable to offer framing for Canadian customers.
NOTES ON INTERNATIONAL + CANADIAN SHIPPING—DELAYS, VERIFICATION, DUTIES AND FEES
Customers are responsible for all international customs and duty fees. These are in addition to, and not included in, the cost of shipping and are incurred at the time of delivery. You should inquire with your local customs agency for more information and assistance in figuring out how to calculate customs + duty fees. Returns will not be accepted due to customs fees. We are not able to mark items as "gift."
Heather Saunders is not responsible for any duty/taxes charges you may incur at the time of receipt of your order; as the buyer, these fees may be charged to you when your package arrives, and are beyond our control.
WOULD YOU CONSIDER DOING A CUSTOM PRINT?
Heather Saunders will happily consider a size alteration of any print that we currently sell on our site. If you are inquiring about a specific image that you’ve seen in a book or blog that is not offered on this site + are interested in purchasing please email firstname.lastname@example.org to inquire about sizing + options.
WHAT IF MY PRINT OR FRAME IS DAMAGED OR BROKEN?
Any damaged Heather Saunders photographic prints, purchased on our site, are eligible for replacement. We require all damaged and incorrect prints to be returned to our studio for replacement. We must receive written notification as well as photo documentation of damages within 7 days of receiving item. After 7 days, we will no longer replace an item. Please email email@example.com to discuss replacement.